Complaint Resolution Process
The process below is not for employees of the Chamber.
Informal Formal Conflict Resolution and Complaint Process
1. Individuals who have a complaint should first attempt to discuss the matter with the Chamber employee responsible for the area or activity. If the matter is still not addressed in a satisfactory manner, you should request to speak to the person’s supervisor.
2. The supervisor, the next level of management or the CEO will analyze the merits of the complaint within ten (10) working days will meet with the employee/customer to inform the person of the proposed plan of action.
3. In some situations, this may be difficult or inappropriate. In these cases, the person may pursue a formal review.
Formal Complaint/Issue Resolution Process
1. Individuals may wish to initiate the formal problem resolution process must prepare a written statement, stating the reasons for the complaint and the relief desired. The complaint must include supporting details, written documentation, etc. If applicable, recommended resolutions should be provided. All information will be submitted to the CEO.
2. Within thirty (30) working days of receiving the conflict resolution request or complaint, the CEO will complete the investigation and prepare a written response on behalf of the Chamber. The CEO will forward a copy of the response to the Chair of the Board.
3. If the party is not satisfied with the CEO response, the individual must prepare a written response, to the CEO’s decision. The CEO will consult with the Chair of the Board to provide a joint resolution statement within 20 days. This decision will be final. The board does not consider or act on complaints that have not been explored at the appropriate administrative level.
The process below is not for employees of the Chamber.
Informal Formal Conflict Resolution and Complaint Process
1. Individuals who have a complaint should first attempt to discuss the matter with the Chamber employee responsible for the area or activity. If the matter is still not addressed in a satisfactory manner, you should request to speak to the person’s supervisor.
2. The supervisor, the next level of management or the CEO will analyze the merits of the complaint within ten (10) working days will meet with the employee/customer to inform the person of the proposed plan of action.
3. In some situations, this may be difficult or inappropriate. In these cases, the person may pursue a formal review.
Formal Complaint/Issue Resolution Process
1. Individuals may wish to initiate the formal problem resolution process must prepare a written statement, stating the reasons for the complaint and the relief desired. The complaint must include supporting details, written documentation, etc. If applicable, recommended resolutions should be provided. All information will be submitted to the CEO.
2. Within thirty (30) working days of receiving the conflict resolution request or complaint, the CEO will complete the investigation and prepare a written response on behalf of the Chamber. The CEO will forward a copy of the response to the Chair of the Board.
3. If the party is not satisfied with the CEO response, the individual must prepare a written response, to the CEO’s decision. The CEO will consult with the Chair of the Board to provide a joint resolution statement within 20 days. This decision will be final. The board does not consider or act on complaints that have not been explored at the appropriate administrative level.